The Myth of the Average User A 1940s Air Force crisis revealed a crucial design principle — the average user doesn't exist. 31 Dec 2024 • 1 min read
How to Strategically Package New Product Features This framework can help you decide how to package new product innovations based on customer needs and perceived value. 19 Oct 2024 • 1 min read
Thoughts on Information Fidelity and Transmission Rich, complex ideas can have more impact — but they won't travel as far as a simple idea. 25 Aug 2023 • 2 min read
Writing for Technical Audiences These tips can help you write more effectively for software developers, scientists, and other expert audiences. 06 May 2023 • 4 min read
Why is Storytelling Important for B2B Marketing? B2B storytelling helps unify groups of people around a shared narrative about what they need to accomplish. 22 Jun 2022 • 2 min read
How to Differentiate Your Product When You Aren’t (Really) Different Differentiation is about setting your product apart from your competition. But what if your product isn't really different? 21 Jun 2022 • 10 min read